Shipping Policy
A legal disclaimer
Heads up, sauce crew! We're pumped to ship our fiery hot ketchup your way, but shipping's got its twists – like fresh powder with hidden rocks. Thunderbird Sauce Company (under The Blackbird Group) isn't liable for delays from carriers, weather, or force majeure (think strikes or pandemics). We pack with care, but if your order arrives damaged, snap a pic and email hello@theblackbirdgroup.ca within 48 hours for a fix. No guarantees on delivery times – aim for 5-10 business days Canada-wide. International? Customs fees or duties are on you; we don't cover 'em. By ordering, you agree we're not responsible for lost/stolen packages post-handoff or any indirect losses. Stay safe out there!
Shipping Policy - the basics
Thunderbird Sauce Shipping Policy
Hey, sauce squad! We're all about getting that fiery Anishinaabe heat to your door fast and fresh. Here's the lowdown on shipping – simple, no drama:
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Local Delivery (Free): Vancouver, Squamish, and Whistler areas (5-7 days). Check the exact map at checkout for your spot.
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Free Pickup: Swing by Billywould Designs on East Hastings – ready in 1 business day.
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BC Shipping: Free on orders $100+. Under $100? Flat $20.
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Canada-Wide Shipping: Free on orders $100+. Under $100? Flat $25.
We ship via Canada Post or similar – tracking included. Orders drop within 1-3 business days after packing. International? Hit us at hello@blackbirdgroup.ca for a quote. Weather or supply glitches might tweak times, but we'll keep you looped.